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Six Sigma and GE: A Case Study of Success

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Many people who are considering implementing Six Sigma in their companies are curious as to how it has been used in larger corporations. One example of Six Sigma training success is General Electric, which went from a wasteful, bureaucratic conglomerate to a lean, streamlined business through the Six Sigma training process. For GE, Six Sigma certification has made the difference between success and failure.
by CraigCalvin


Many people who are considering implementing Six Sigma in their companies are curious as to how it has been used in larger corporations. One example of Six Sigma training success is General Electric, which went from a wasteful, bureaucratic conglomerate to a lean, streamlined business through the Six Sigma training process. For GE, Six Sigma certification has made the difference between success and failure.

General Electric was your normal American corporation, fraught with greed and waste on the corporate level. They decided to do the Six Sigma training. Their corporate level workers went through black belt training, the lower level workers the Six Sigma training. After proper training, GE applied the principles of Six Sigma to their business.

Processes were evaluated until they could be reduced to quantifiable steps. This left no room for waste. Executive level workers learned to ask for input from employees in all levels. Lines of communication became more open, which left room for better efficiency, customer service and boosted morale and productivity. This is what has made GE different in their field.

The process through which Six Sigma delivers such excellent results is quite simple. The employees who have passed the Six Sigma black belt training now identify the aspects that are Critical to Quality (CTQ's). Identifying defects, and measuring the process capabilities is then performed.

After the data is gathered, Six Sigma then teaches people to identify variation- which is the time when a process doesn't deliver what was desired of it. Then a process is redesigned and controlled to prevent variation. This is what Six Sigma is all about.

Does maximum customer satisfaction and higher efficiency sound good to you? If so, Six Sigma training may be the single factor that turns your company around. With so many companies finding new and unprecedented levels of success with Six Sigma, this may be training you cannot do without.

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Last Updated ( Thursday, 04 December 2008 15:47 )  

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